Wednesday, April 11, 2012

ECM - Scheduled email is not working

Recently, I was presented an issue where email cannot be scheduled from ECM. Though test email or immediate dispatch of emails work just fine. The following set of actions will replicate the issue on the particular setup we have

  1. User creates a newsletter (any template) under target audience draft folder.
  2. User schedules dispatch the newsletter.
  3. System moves newsletter to scheduled folder.
  4. System creates a new task item.
  5. System triggers task when schedule arrives (sometimes with few minutes delay*).
  6. System moves newsletter to dispatch folder.
  7. System set the newsletter status to pause.
With the help from support team in Sitecore, the issue was resolved. Apparently the strange behavior is caused by setting EventQueue to true.

However the setup is actually a Scaled Setup where EventQueue is essential in clearing cache and also to rebuild indexes on the delivery server. For now, further test will be conducted and i will update once more information is available.

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1 comment:

  1. UnknownOctober 24, 2014 at 2:29 AM

    Hi Steven. We are experiencing a similar issue but it happens when we have to discard an email and we abort the pipeline. The mail itself is discarded but the next emails are not dispatched because the process is paused. We are using ECM 2.1 so maybe there are some differences between our versions. Anyway, did you manage to fix the problem?

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